The objective of Donham Craft, Inc. is to supply quality products that meet or exceed the standards required by our customers. The purpose of Donham Craft's Quality Manual is to implement and continuously maintain our commitment to these objectives through a dynamic Quality Assurance System based on the international ISO 9001:2000 standard. Quality control is an integral part of all the corporation's management and production processes. It is not a separate element or function; each and every aspect of the day-to-day operations of the corporation shall be conducted in accordance with the quality policies contained in this manual.

It is designed to integrate human, technical and material resources in a manner that results in optimum production consistent with the highest possible quality standards. There are no exceptions to this commitment. Each and every employee, including management, is expected to understand and work towards our quality commitment. Success requires satisfied customers. This Quality Assurance System reflects the corporation's total commitment to achieving the goal of meeting the needs of our customers efficiently and safely. Quality is everyone's business. There are no exceptions.